By completing short, online activities (usually taking 5 - 10 mins to complete), the group helps us make informed decisions on the Local Offer website. This includes decisions on design, the information itself and how things are organised.
Some have also agreed to help us with face to face interviews where we ask them in a little more depth about their experience with SEND services or particular challenges they face, in order that we can make sure we understand more about the needs of those using the website.
Over the past few years, we have sent over 70 different tasks to our feedback group, ranging from short 5-minute computer tasks, to more in-depth face-to-face interviews. Through these tasks, we received over 1,650 pieces of feedback! We're grateful to every single person who has got involved and helped us by completing tasks, sharing views and talking to us about their experience of SEND services and the website.
We value all feedback - whether negative or positive - and carefully consider it to make sure that we have understood what families are telling us.
How have they made a difference?