Accessibility statement for hertfordshire.gov.uk
Hertfordshire County Council runs this website. We want as many people as possible to be able to use it.
We work to make this website as accessible as possible to everyone, including those with disabilities and those who use assistive technologies to browse the web.
We're pleased to achieve accessibility accreditation from the Digital Accessibility Centre, covering this website, the Hertfordshire Directory and the Local Offer website.
How accessible this website is
We know some parts of this website aren’t fully accessible:
- third party video players
- a third party application on the Recycling and waste page
- some headings may be non-hierarchical
- Google Translate widget
- HotJar widget
- LuckyOrange widget
- Getcomposting widget
- Library PC booking system.
Email email@example.com if you need a document in a different format.
What we're doing to make this website accessible
We work with services and suppliers to meet and maintain WCAG 2.1 AA accessibility standards.
We have a large web presence, and limited resources, so we prioritise activity to fix the most well-used sections.
We use both automated and manual testing (in conjunction with the Digital Accessibility Centre) to identify and assess problems.
We do manual testing with real users with disabilities, some of whom use assistive technology such as screen readers.
We test a range of key web components (for example, our opening hours tool, filter tool, accordions and events booking system).
There are over 6,600 documents on the website. Each document takes at least 30 minutes to fix, though some which are hundreds of pages long, take much longer. If we spent an hour fixing every document, it would take one person 3.5 years to fix them all.
To make best value use of time and budget, we initially reviewed and fixed the top 200 most used documents on the website (they make up 80% of all document views). Ongoing, we ensure that any new documents are either considered for html web content or are accessible before they are added to the website.
Fixing our online services
Many services are accessed through online forms and systems. Again, we focus on fixing the most popular transactional forms on the website, which make up 80% of transactions.
Where 3rd party services aren't yet fully accessible (for example, PC booking in libraries), we're in contact with the supplier about when issues will be fixed.
Keeping things accessible
We re-test the website to ensure it remains fully accessible throughout future developments. We continue to engage with our user testing panel and our internal accessibility panel to ensure our website continues to be accessible for all.
Changing colours, font, text size and other settings
All modern browsers allow you to change colours and font sizes. We've tried to create a site which doesn't get in the way when you change these settings.
For advice on changing settings, check out the BBC’s accessibility pages.
You can choose your operating system (for example, Windows), your browser (such as Internet Explorer) and the problem you're trying to fix. You'll then get lots of relevant advice on accessibility settings.
A screen reader is a program which reads out the information displayed on your computer to you. Screen readers can be useful to enable blind and partially-sighted people to browse the internet and carry out other tasks using their device.
There are a variety of screen readers available. Assistive technology: definition and safe use.
We try to write in plain English and avoid jargon. If you don’t understand something, let us know at firstname.lastname@example.org.
Easy read content
Easy read is a format used in documents and webpages to help people with learning disabilities understand information easily. Easy read typically uses an image on the left and text on the right.
We aim to make easy read content as web-accessible as possible, though users may have to view it in its non-easy read view. If you require content in a different format, email email@example.com.
Translate this site into 90 different languages using Google Translate (external link).
Email firstname.lastname@example.org if you need information in a different format such as Braille, large print or easy read.
This website uses skip links, allowing keyboard users to skip to the menu and access content faster.
We carry out formal accessibility audits of the website every year using WCAG 2.1 AA standards which guide our long term audit and improvement plans.
Third party platforms
We often create content which is hosted on third party platforms. This includes:
- content we create for social media, such as Facebook or Twitter
- video we host on YouTube or Vimeo
- data we supply to national databases such as roadworks.org.
We're responsible for ensuring the content we supply meets accessibility requirements. However, we're not responsible for the accessibility of the platform itself.
For example, when we add video to one of our YouTube channels, we'll ensure any subtitling, captions and audio-description are included as required. However, we're not responsible for the accessibility of the video player itself.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact email@example.com.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Page was last updated on: 15/06/2021 15:17:26