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Hertfordshire County Council

Accessibility statement for hertfordshire.gov.uk

Hertfordshire County Council runs this website. We want as many people as possible to be able to use it.

We work to make this website as accessible as possible to everyone, including those with disabilities and those who use assistive technologies to browse the web.

We're pleased to achieve accessibility accreditation from the Digital Accessibility Centre, covering this website, the Hertfordshire Directory and the Local Offer website.

We built our website to meet WCAG 2.1 AA requirements. That means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • third party video players
  • a third party application on the Recycling and waste page
  • some headings may be non-hierarchical
  • Google Translate widget
  • HotJar widget
  • LuckyOrange widget
  • Getcomposting widget
  • Library PC booking system
  • Colour contrast on some form headings.

Email web.team@hertfordshire.gov.uk if you need a document in a different format.

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email contact@hertfordshire.gov.uk.

We try to write in plain English and avoid jargon. If you don’t understand something, let us know at web.team@hertfordshire.gov.uk.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact web.team@hertfordshire.gov.uk.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

Hertfordshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

 

Non-accessible content

The content listed below is non-accessible for the following reasons:

Colour contrast

The header text on our Ebase forms fails the minimum contrast set out for WCAG AA, We are aiming to fix this by January 2022.  

 

Third party platforms

We often create or link to content which is hosted on third party platforms. This includes:

  • content we create for social media, such as Facebook or Twitter
  • videos hosted on YouTube or Vimeo
  • PDFs or documents hosted on other websites

We're responsible for ensuring the content we create meets accessibility requirements. However, we're not responsible for the accessibility of the platform itself, or content which has been created by a third party.

For example, when we add video to one of our YouTube channels, we'll ensure any subtitling, captions and audio-description are included as required. However, we're not responsible for the accessibility of the video player itself.

Some third party reports may not be accessible, for example, risk management documents.

 

Individual school admission rule documents

Where schools have their own admission rules, we publish those in PDF format on the relevant school directory entry. Whilst we encourage and provide guidance to schools around web accessibility standards, not all PDFs are completely accessible. We are legally required to offer these documents on our website, but each document is owned by its respective school.

 

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with forms which allow you to request a service. Any document which is essential to accessing a service should have been made accessible or replaced with accessible HTML pages.

Some of the PDFs or word documents within our resources area of the website are not accessible. This is because many of the documents are designed to be printed and are not used as digital documents. We have made the decision to host these documents on the website so that our users can download and print them if they wish, but they are exemptions to the web content accessibility guidelines.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We don't plan to fix documents which are older than this date which are hosted on our website.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we're doing to make this website accessible

We work with services and suppliers to meet and maintain WCAG 2.1 AA accessibility standards. 

We have a large web presence, and limited resources, so we prioritise activity to fix the most well-used sections.

 

Testing

We use both automated and manual testing (in conjunction with the Digital Accessibility Centre) to identify and assess problems.

We do manual testing with real users with disabilities, some of whom use assistive technology such as screen readers.

We test a range of key web components (for example, our opening hours tool, filter tool, accordions and events booking system).

 

Documents

There are over 6,600 documents on the website. Each document takes at least 30 minutes to fix, though some which are hundreds of pages long, take much longer. If we spent an hour fixing every document, it would take one person 3.5 years to fix them all.

To make best value use of time and budget, we initially reviewed and fixed the top 200 most used documents on the website (they make up 80% of all document views). Ongoing, we ensure that any new documents are either considered for HTML web content or are accessible before they are added to the website.

 
 
Fixing our online services

Many services are accessed through online forms and systems. Again, we focus on fixing the most popular transactional forms on the website, which make up 80% of transactions.

Where 3rd party services aren't yet fully accessible (for example, PC booking in libraries), we're in contact with the supplier about when issues will be fixed.

 

Keeping things accessible

We re-test the website to ensure it remains fully accessible throughout future developments. We continue to engage with our user testing panel and our internal accessibility panel to ensure our website continues to be accessible for all.

 

 

Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. We've tried to create a site which doesn't get in the way when you change these settings.

For advice on changing settings, check out the BBC’s accessibility pages.

You can choose your operating system (for example, Windows), your browser (such as Internet Explorer) and the problem you're trying to fix. You'll then get lots of relevant advice on accessibility settings.

 

Screen readers

A screen reader is a program which reads out the information displayed on your computer to you. Screen readers can be useful to enable blind and partially-sighted people to browse the internet and carry out other tasks using their device.

There are a variety of screen readers available. Assistive technology: definition and safe use.

 

Plain English

We try to write in plain English and avoid jargon. If you don’t understand something, let us know at web.team@hertfordshire.gov.uk.

 

Easy read content

Easy read is a format used in documents and webpages to help people with learning disabilities understand information easily. Easy read typically uses an image on the left and text on the right.

We aim to make easy read content as web-accessible as possible, though users may have to view it in its non-easy read view. If you require content in a different format, email web.team@hertfordshire.gov.uk.

 

Language translations

Translate this site into 90 different languages using Google Translate (external link).

 

Alternative formats

Email contact@hertfordshire.gov.uk if you need information in a different format such as Braille, large print or easy read.

 

Skip links

This website uses skip links, allowing keyboard users to skip to the menu and access content faster.

 

Auditing

We carry out formal accessibility audits of the website every year using WCAG 2.1 AA standards which guide our long term audit and improvement plans.

 

Preparation of this accessibility statement

This statement was prepared on 16 October 2020. It was last reviewed on 24 September 2021.

This website was last tested on 8 July 2020. The test was carried out by the Digital Accessibility Centre (DAC).

The DAC tested on a sample of our webpages, ensuring that the sample included examples of every component we use.

 

 

Page was last updated on: 19/11/2021 13:12:08

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Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.