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Hertfordshire County Council

Whatever your business, a major disruption caused by an emergency will have a negative effect on day-to-day trading and potentially the long term viability of your company.

This is why business continuity management should be a core part of your business planning.

Business continuity plans

There are a number of risks which can affect your business if you are unprepared.

Top 5 risks affecting Hertfordshire

  • Flooding
  • Extreme temperatures
  • Pandemics andinfectious disease outbreaks
  • Utilities failure and disruption
  • Terrorism.

Why you need a plan

What is Business Continuity? The BCI (youtube.com)

  • Having a plan in place is reassuring to employees, who know they'll receive clear instruction if a disruption to normal business occurs.
  • Having a plan in times of emergency can minimise reputational damage.
  • Working on a plan helps you identify key services in your business and how they affect each other. This promotes better decision making.

When thinking about what area of your business could be affected, think FORCES:

  • Financial - If your business isn't operating at normal levels, you'll still have outgoings. Think about how you'll cover these.
  • Operation - If one service is affected, will it have a knock-on effect?
  • Reputation - How will you manage potential reputational damage? Will this cause customers to leave?
  • Customer - If disruption inconveniences customers, they may go elsewhere.
  • Environment - Ensure you can still compete with other organisations in the business environment.
  • Staffing - Staff won't stay long if you can't pay - and it's a big undertaking to rehire and train.

How to prepare and write your plan

Business Continuity Managment Toolkit.pdf (publishing.service.gov.uk) - what is business continuity management and how to write a plan, including what to have in your emergency pack for your business. 

Your plan should be:

Concise - short and to the point. You need to get your key messages across quickly, and a long plan will slow people down.

Accessible - Don't store your plan in one place. Make back ups, and keep them in different places. Don't store them all on the same computer system.

Easy to read - using simple language means that people understand what they need to do more immediately. You want anyone in your business to be able to access and understand the plan.

If you need help completing your plan

We're unable to write or review your plan, but there are consultants who can produce a plan on your behalf, for a fee.

Analyse

What are the risks? For each area of your business, write a business impact analysis. Produce a timeline for their recovery in the event of disruption, before their failure causes irreversible damage. 

Plan

Once you've assessed the risks and the impact on eacharea of your service, you can write your plan, which will set out what to do if disruption hits. Use the templates above to help you.

Test and review your plan

Test

Testing your plan is a vital part of ensuring its effectiveness. Testing can identify gaps and fix things which aren't working.

Run through these scenarios in a table-top exercise with your staff to test your plan works:

Scenario guidelines (PDF)

Review

A plan needs to be kept up to date to be effective:

  • Review it after any major changes to your staff, procedures, premises, suppliers or services.
  • Check that staff contact details are correct every year.

 

Cyber security

10 steps to cyber security - NCSC.GOV.UK

Terrorists and criminals can use technology to disrupt services we depend on and to commit crime.

Criminals trick people into revealing passwords and sensitive information and exploiting weaknesses in security.

Improve your online security to avoid becoming a victim of cybercrime and stay safe online by using and saving secure passwords, backing up data and updating your devices.

 


Fire safety


Complying with fire safety regulations


GOV.UK fire safety in the workplace
explains:

  • who's responsible for fire safety in business premises
  • how to carry out a fire risk assessment
  • how to create a fire safety and evacuation plan
  • fire safety equipment, drills and training
  • penalties for non-compliance.

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