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Hertfordshire County Council

Contact us for tailored advice

Whether you need a quick answer about legal compliance, tailored advice for your business or ongoing professional support, our Trading Standards team can help.


Email the business support team

Trading Standards business support,
Welwyn Garden City,

Call 01707 281401. Open 9am - 5pm Monday to Friday.


Our expert team can provide tailored support over the phone, by email or face to face, including:

  • start up advice for new businesses
  • information on legislation changes that might affect you
  • advice on print or online marketing so you don't illegally mislead your customers
  • compliance assessments to help you improve your business procedures
  • staff training on consumer protection and trading standards legislation.

All businesses are entitled to one free enquiry per year. Any further support is charged at £64 per hour plus VAT. You'll be charged for a minimum of 1 hour, then charged for every additional 30 minutes of advice over the course of the year.

Become a Trusted Trader

We work in partnership with Which? Trusted Traders to give hardworking local businesses the recognition they deserve.

Approved traders will be provided with the 'Hertfordshire Trading Standards approved' logo to show customers for extra assurance.



Primary Authority

Your business can form a legal agreement with us, known as a Primary Authority partnership, to cut legal compliance costs, reduce the risk of non-compliance and avoid the duplication of inspections and paperwork.

A named contact in our Trading Standards team will give you tailored and assured advice, which applies wherever your business operates and can't be challenged by other regulators.

If required, we can also provide:

  • an inspection plan, instructing other regulators on how to inspect your premises
  • auditing and sampling of your business
  • tailored staff training
  • detailed analysis of your policies and procedures
  • review of your print and online marketing before publication
  • assured advice on fire safety from our Fire and Rescue service
  • contacts for environmental health compliance advice.

Costs will be agreed based of the level of advice and amount of time required.