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Hertfordshire County Council

Website terms and conditions

These terms tell you the rules for using our website www.hertfordshire.gov.uk.

By using our site, you confirm that you accept these terms of service and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

 

We may suspend or withdraw our site

Our site is available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will post an alert to say when parts of the website are unavailable for any reason.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

 

You must keep your account details safe

If you choose, or you are provided with, a user account, password or any other piece of information as part of our security procedures, you must treat that information as confidential. You must not disclose it to any third party.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at web.team@hertfordshire.gov.uk.

 

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws. All such rights are reserved.

 

No text or data mining, or web scraping

We permit the use of search engine spiders to crawl and index the content of our website to make it easier for users to find our content.

Unless it is for personal non-commercial use then you shall not conduct, facilitate, authorise or permit any text or data mining or web scraping that is in relation to our site or any services provided via, or in relation to, our site.  For the avoidance of doubt use of our site for the development, training, fine-tuning or validation of AI systems or models is prohibited.

Our site, its content and any services provided in relation to the same is only targeted to, and intended for use by, individuals located in the UK.   

 

Rules about linking to our site

You may link to any public page on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact us. User-generated content is not approved by us.

Our site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

 

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

 

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

 

We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

 

You must not introduce viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it.

You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site.

You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way.

You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it
  • we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our site; or
    • use of or reliance on any content displayed on our site.
    • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

 

If you are a consumer user:

  • We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

Which country's laws apply to a dispute

If you are a consumer, these terms of service, their subject matter and their formation are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

Other terms that may apply to you

These terms of service refer to the following additional terms, which also apply to your use of our site:

  • our Privacy Notice which explains how we collect, use and store your personal data
  • our Cookie Policy which sets out information about the cookies on our site.

 

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.  

 

Other specific terms and conditions for parts of our website

Step2Skills event booking

Corporate events


  1. About us 
    1. These terms apply to all corporate events run by Hertfordshire County Council (“the Council”) and help staff and the public understand how our services work. By booking an event, you agree to these terms and conditions.
    2. Contacting us. To contact us, email us at web.team@hertfordshire.gov.uk.
  2. Our contract with you 
    1. Our contract. These terms and conditions apply to the booking by you and supply of Services by the Council and are referred to as “the Contract”. They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law (to the extent permissible), trade custom, practice or course of dealing. 
    2. Entire agreement. The Contract is the entire agreement between you and the Council in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract. 
  3. Placing a booking and its acceptance 
    1. Placing your booking(s). Please follow the onscreen prompts to place your booking(s). You may only submit a booking(s) using the method set out on the official Hertfordshire Events booking website Events | Hertfordshire County Council. By placing a booking, you agree to receive the services listed, under these terms.
    2. Acknowledging receipt of your booking(s). After you place your booking, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your booking has been accepted. Our acceptance of your booking will take place as described in clause 3. 
    3. Accepting your booking(s). Your booking is confirmed when we email you a Booking Confirmation. This marks the start of your contract with us. The Contract will relate only to those Services confirmed in the Booking Confirmation. 
    4. If we cannot accept your booking(s). If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your booking. If you have already paid for the Services, we will either move your booking to another scheduled event (if possible) or refund you the full amount. 
  4. Cancelling your booking(s) and obtaining a refund 
    1. The Council reserves the right to cancel or reschedule events at its discretion.
    2. If we cancel or reschedule an event, we will make reasonable efforts to let you know as soon as possible and issue a full refund if needed.
  5. Our services 
    1. Descriptions and illustrations. Any descriptions or illustrations on our website are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.
    2. Reasonable care and skill. We warrant to you that the Services will be provided using reasonable care and skill. 
    3. Time for performance. We will use all reasonable endeavours to meet any performance dates specified in the Booking Confirmation, but any such dates are estimates only
  6. Your obligations 
    1. It is your responsibility to ensure that: 
      1. the terms of your booking are complete and accurate; 
      2. you cooperate with us in all matters relating to the Services; 
      3. you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
      4. you comply with all applicable laws, including health and safety laws; 
      5. you keep all of your personal belongings, materials, equipment, documents and other property in safe custody at your own risk whilst attending any booking; 
      6. You must follow all event rules and any instructions given by Council staff or event organisers. 
      7. You must behave respectfully and responsibly during the event. Disruptive, abusive or unlawful behaviour may result in removal from the event without refund. 
      8. You must inform us of any accessibility needs or special requirements at the time of booking so we can make reasonable adjustments. 
      9. You must ensure that any attendees under your booking meet the age requirements for the event, if applicable. 
      10. You must not take photographs or record audio or video during the event unless explicitly permitted by the council or event organiser. 
      11. You must treat any Council property or equipment used during the event with care and report any damage immediately. 
      12. You are responsible for arranging any personal insurance you may require. The Council does not provide cover for personal belongings or travel. 
  7. Fees
    1. In consideration of the Council providing the Services you must pay the fees in full at the time of the booking(s) in accordance with this clause 7 (if applicable to your booking(s)). 
    2. The Fees are the prices quoted on our site at the time you submit your booking(s). 
    3. We use our best efforts to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system.
    4. Prices shown exclude VAT. If VAT applies, it will be added when you pay.
  8. How to pay 
    1. Payment for the Services is in advance which can be made using a debit or credit card. We will take your payment upon acceptance of your booking(s).
  9. Complaints 
    1. If a problem arises or you are dissatisfied with the Services, we have a comprehensive complaints policy. 
  10. Intellectual property rights 
    1. All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us or the course provider. You are permitted to use the materials for the purposes of the course, but are not entitled to reproduce or copy the materials without the Council’s (or course provider’s) prior written consent.
  11. Data Protection, Privacy and how we may use your personal information 
    1. The Council acknowledges that it will comply with UK data protection law which includes the UK General Data Protection Regulations and the Data Protection Act 2018 . 
    2. We will use any personal information you provide to us to: 
      1. provide the Services;
      2. process your payment for the Services; and 
      3. inform you about similar services that we provide, but you may stop receiving these at any time by contacting us. 
    3. We will process your personal information in accordance with our privacy policy, the terms of which are incorporated into this Contract. 
  12. Limitation of liability 
    1. In so far as the law allows, the Council will not be liable to you for losses which are not reasonably foreseeable or are indirect. 
    2. Subject to clause 12.1, and as far as the law allows the Council’s total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the total amount paid by you to the Council for the specific event giving rise to the claim.
    3. The Council shall not be liable for the acts or omissions of third-party vendors engaged in connection with the event, including but not limited to caterers, entertainers, or transport providers, except where such vendors were directly contracted and managed by the Council. 
  13. Events outside our control 
    1. The Council will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond the Council’s reasonable control (Event Outside Our Control).
    2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract: 
      1. the Council will contact you as soon as reasonably possible to notify you; and 
      2. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
  14. General 
    1. Assignment and transfer.
      We may assign or transfer our rights and obligations under the Contract to another entity by posting on the website if this happens. 
    2. Severance.
      Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 
    3. Third party rights.
      The Contract is between you and us. No other person has any rights to enforce any of its terms.
    4. Governing law and jurisdiction.
      The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts. 

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