Corporate Plan

The Corporate Plan is currently being reviewed and refreshed. The updated version will be available online in due course.

Department plans

Our annual plans detailing the strategic activities and projects for the four Community Protection Departments.

Action Plan

This is an annual plan representing our key strategic activities and projects.

Directorate Action Plan 2019 - 20

Integrated Risk Management Plan

We provide a 24 hour emergency response service to fires, road traffic collisions and other emergency incidents. In addition we also deliver a range of prevention and protection activities aimed at reducing fires and other incidents, including the enforcement of Fire Safety Legislation.

This report contains information on what HFRS will do to improve public safety, how we aim to continue to reduce the number of emergency incidents we attend and also explains a number of changes to the way we will provide efficient and effective services to the people of Hertfordshire in the future.

Integrated Risk Management Plan (IRMP) 2019-2023 (PDF 9Mb) opening in a new window

Statement of Assurance

Our Statement of Assurance 2017/18 provides information about:

  • Financial arrangements
  • Governance
  • Operational matters

It was approved by our audit committee on 3 December 2018.

Statement of Assurance 2017-18

Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS)

In July 2017 the HMICFRS extended its remit to include inspections of England’s fire and rescue service to assess and report on the efficiency, effectiveness and leadership of each of the 45 fire & rescue services in England.

Our first inspection report by HMICFRS acknowledges;

  • the strength of our emergency response arrangements
  • the skills and professionalism of our operational staff
  • the training provided ensures that we deliver a strong and effective emergency response

also;

  • Our contribution to national response arrangements
  • the quality of our specialist equipment
  • the expertise of our staff and
  • that our team of Inspecting Officers in Fire Protection are performing well.

In short, in those areas of our work that affect the public, the HMI Team has judged us to be performing well.

The report also referenced that the public’s perception of our effectiveness is 85% which is in line with national figures.

HMICFRS also identified there were some areas of our work that we could improve.

We have now developed an action plan that;

  • builds on our identified strengths
  • addresses the areas where we can deliver further improvement.

HMICFRS Final Inspection Report 2018-19 (PDF 1.23MB)

Performance

The CPD End of Year Performance Report 2018/19 sets out how the Directorate has performed in the key areas of prevention and protection, how we plan and respond to emergencies and strive to be an excellent organisation. 

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