Corporate Plan

This plan explains who we are, what we do and sets out our strategic aims and objectives for the next five years.

It outlines our current arrangements and performance as well as the areas of work we will focus on in order to protect Hertfordshire citizens and businesses from harm, help citizens to lead fulfilling lives and enable businesses to thrive and prosper.

In the first quarter of 2013 we formally consulted with our staff and Hertfordshire communities on the draft version of this plan and we would like to thank all those who took part and provided us with feedback.
The responses we received were taken into account and used to help shape and inform the final document.

Community Protection Directorate Corporate Plan 2013-18

Department plans

Our annual plans detailing the strategic activities and projects for the four Community Protection Departments.

Action Plan

This is an annual plan representing our key strategic activities and projects.

Directorate Action Plan 2019 - 20


The Performance Report is produced on a quarterly basis and is e-mailed to the Service Delivery Team and the Community Safety Planning Group.
An annual Performance Report is then compiled from the quarterly reports at the end of the financial year.

Integrated Risk Management Plan

We provides a 24 hour emergency response service to fires, road traffic collisions and other emergency incidents. In addition we also deliver a range of prevention and protection activities aimed at reducing fires and other incidents, including the enforcement of Fire Safety Legislation.

This report contains information on what HFRS will do to improve public safety, how we aim to continue to reduce the number of emergency incidents we attend and also explains a number of changes to the way we will provide efficient and effective services to the people of Hertfordshire in the future.

Integrated Risk Management Plan (IRMP) 2019-2023 (PDF 9Mb) opening in a new window


Statement of Assurance

Our Statement of Assurance 2017/18 provides information about:

  • Financial arrangements
  • Governance
  • Operational matters

It was approved by our audit committee on 3 December 2018.

Statement of Assurance 2017-18

Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS)

In July 2017 the HMICFRS extended its remit to include inspections of England’s fire and rescue service to assess and report on the efficiency, effectiveness and leadership of each of the 45 fire & rescue services in England.

Our first inspection report by HMICFRS acknowledges;

  • the strength of our emergency response arrangements
  • the skills and professionalism of our operational staff
  • the training provided ensures that we deliver a strong and effective emergency response


  • Our contribution to national response arrangements
  • the quality of our specialist equipment
  • the expertise of our staff and
  • that our team of Inspecting Officers in Fire Protection are performing well.

In short, in those areas of our work that affect the public, the HMI Team has judged us to be performing well.

The report also referenced that the public’s perception of our effectiveness is 85% which is in line with national figures.

HMICFRS also identified there were some areas of our work that we could improve.

We have now developed an action plan that;

  • builds on our identified strengths
  • addresses the areas where we can deliver further improvement.

HMICFRS Final Inspection Report 2018-19 (PDF 1.23MB)Opening in a new window