Corporate Plan

This plan explains who we are, what we do and sets out our strategic aims and objectives for the next five years.

It outlines our current arrangements and performance as well as the areas of work we will focus on in order to protect Hertfordshire citizens and businesses from harm, help citizens to lead fulfilling lives and enable businesses to thrive and prosper.

In the first quarter of 2013 we formally consulted with our staff and Hertfordshire communities on the draft version of this plan and we would like to thank all those who took part and provided us with feedback.
The responses we received were taken into account and used to help shape and inform the final document.

Community Protection Directorate Corporate Plan 2013-18

Department plans

Our annual plans detailing the strategic activities and projects for the four Community Protection Departments.

Action Plan

This is an annual plan representing our key strategic activities and projects.

Directorate Action Plan 2017 - 18


The Performance Report is produced on a quarterly basis and is e-mailed to the Service Delivery Team and the Community Safety Planning Group.
An annual Performance Report is then compiled from the quarterly reports at the end of the financial year.

Integrated Risk Management Plan

We provides a 24 hour emergency response service to fires, road traffic collisions and other emergency incidents. In addition we also deliver a range of prevention and protection activities aimed at reducing fires and other incidents, including the enforcement of Fire Safety Legislation.

This report contains information on what HFRS will do to improve public safety, how we aim to continue to reduce the number of emergency incidents we attend and also explains a number of changes to the way we will provide efficient and effective services to the people of Hertfordshire in the future.

Integrated Risk Management Plan (IRMP) 2019-2923 (PDF 9Mb) opening in a new window


Statement of Assurance

Our Statement of Assurance 2017/18 provides information about:

  • Financial arrangements
  • Governance
  • Operational matters

It was approved by our audit committee on 3 December 2018.

Statement of Assurance 2017-18


Peer Challenge 2016

Fire and Rescue Peer Challenge, aims to help Fire and Rescue Authorities strengthen local accountability and improve services.

In October 2016 we hosted a visit by a Fire and Rescue Peer Challenge team who focused on organisational effectiveness and the ability to improve, thrive and innovate in challenging times. During the visit the team met staff within Fire and Rescue, the Joint Protective Services (JPS) department, as well as elected members and representatives of partner organisations. They also reviewed the HFRS 2016 Self-Assessment and over 176 supporting reference documents.

Following their visit the team produced a report which highlights many areas of good practice and acknowledges that we are an effective and efficient Service that works well with partners and adds value to a wide range of community programmes. The report also identified areas for improvement, and a Peer Challenge action plan designed to address these is now underway.

Operational Self Assessment 2016
Peer Challenge final report