Corporate and Service Delivery Strategies

CPD Corporate Strategy 2019-23 (PDF 1.88MB)
CPD Prevention Strategy 2019-23 (PDF 2MB)
CPD Protection Strategy 2019-23 (PDF 2.01MB)
CPD Response Strategy 2019-23 (PDF 1.75MB)
CPD Core Services Strategy 2019-23 (PDF 1.75MB)
CPD Training Strategy 2019-23 (PDF 1.76MB)
CPD Trading Standards Strategy 2019-23 (PDF 2MB)
CPD Resilience Strategy 2019-23 (PDF 1.87MB)
CPD People Strategy 2021-23 (PDF 2.19MB)
CPD Estates Strategy 2019-23 (PDF 1.63MB)


Directorate Action Plan

This is an annual plan representing our key strategic activities and projects.

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Department Principle Officer plans

Our annual plans detailing the strategic activities and projects for the four Community Protection Departments. 

Corporate Central Support PO Plan 2023-24 (xlsx 18.5KB)

Regulatory Services & Community Protection PO Plan 2023-24 (xlsx 21.6KB)

Service Delivery PO Plan 2023-24 (xlsx 19.4KB)

Service Support PO Plan 2023-24 (xlsx 19.7KB)

Integrated Risk Management Plan

We provide a 24 hour emergency response service to fires, road traffic collisions and other emergency incidents. In addition we also deliver a range of prevention and protection activities aimed at reducing fires and other incidents, including the enforcement of Fire Safety Legislation.

This report contains information on what HFRS will do to improve public safety, how we aim to continue to reduce the number of emergency incidents we attend and also explains a number of changes to the way we will provide efficient and effective services to the people of Hertfordshire in the future.

Integrated Risk Management Plan (IRMP) 2019-2023 (PDF 9MB) opening in a new window


Fire Cover Review (FCR) 

This fire cover review is our assessment of foreseeable fire and rescue related risk in Hertfordshire.

We believe this document, coupled with our Integrated Risk Management Plan (IRMP), lays the foundations for an approach to mitigating.

risks that will enable us to meet the needs of Hertfordshire in an innovative, inclusive and relevant way.

Fire Cover Review (FCR) 2019-2023 (PDF 6MB)


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Statement of Assurance

Our Statement of Assurance 2022/23 provides information about:

  • Financial arrangements
  • Governance
  • Operational matters

It was approved by our audit committee on 30 November 2023.

Statement of Assurance 2022-2023


His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS)

Hertfordshire Fire and Rescue Service is pleased with its improved performance, as detailed in HMICFRS most recent inspection report.

HMICFRS visited Hertfordshire early in 2022 to inspect the work of the service under three pillars: Effectiveness, Efficiency, and People. Since the last report in 2018, the service has moved from ‘Requires Improvement’ in all three pillars to a ‘Good’ rating in two out of the three areas of inspection.

The Inspectorate has once again acknowledged:

  • the strength of the service’s emergency response arrangements,
  • the skills and professionalism of its firefighters and incident commanders, 
  • the high standard of training to ensure the continued delivery of a strong and effective emergency response. 


  • The service’s contribution to national response arrangements
  • the quality of our specialist equipment and, once again,
  • the expertise of our staff,

The report identifies the particular progress made in how HFRS supports its people, judging it to be good at

  • Promoting the right values and culture
  • Getting the right people with the right skills
  • Managing performance and developing leaders

HMICFRS also reported  there were some areas of our work that we could improve and the service will now develop an action plan that;

  • builds on our identified strengths
  • addresses the areas where we can deliver further improvement

HMICFRS Final Inspection Report 2021-22



The CPD Annual Performance Report 2022/2023 which covers Trading Standards, Resilience, County Community Safety Unit and Hertfordshire Fire & Rescue provides Hertfordshire communities with an overview of performance from across the directorate in respect of key performance data for the period 01/04/22 to 31/03/23.

CPD annual performance report (4.33MB PDF)