Corporate and Service Delivery Strategies

CPD Corporate Strategy 2019-23 (PDF 1.88MB)
CPD Prevention Strategy 2019-23 (PDF 2MB)
CPD Protection Strategy 2019-23 (PDF 2.01MB)
CPD Response Strategy 2019-23 (PDF 1.75MB)
CPD Core Services Strategy 2019-23 (PDF 1.75MB)
CPD Training Strategy 2019-23 (PDF 1.76MB)
CPD Trading Standards Strategy 2019-23 (PDF 2MB)
CPD Resilience Strategy 2019-23 (PDF 1.87MB)
CPD People Strategy 2021-23 (PDF 2.19MB)
CPD Estates Strategy 2019-23 (PDF 1.63MB)


Directorate Action Plan

This is an annual plan representing our key strategic activities and projects.

Directorate Action Plan 2022 - 23 (PDF 23.7KB) Opens a new window
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Department Principle Officer plans

Our annual plans detailing the strategic activities and projects for the four Community Protection Departments.


Integrated Risk Management Plan

We provide a 24 hour emergency response service to fires, road traffic collisions and other emergency incidents. In addition we also deliver a range of prevention and protection activities aimed at reducing fires and other incidents, including the enforcement of Fire Safety Legislation.

This report contains information on what HFRS will do to improve public safety, how we aim to continue to reduce the number of emergency incidents we attend and also explains a number of changes to the way we will provide efficient and effective services to the people of Hertfordshire in the future.

Integrated Risk Management Plan (IRMP) 2019-2023 (PDF 9MB) opening in a new window


Fire Cover Review (FCR) 

This fire cover review is our assessment of foreseeable fire and rescue related risk in Hertfordshire.

We believe this document, coupled with our Integrated Risk Management Plan (IRMP), lays the foundations for an approach to mitigating.

risks that will enable us to meet the needs of Hertfordshire in an innovative, inclusive and relevant way.

Fire Cover Review (FCR) 2019-2023 (PDF 6MB)


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Statement of Assurance

Our Statement of Assurance 2020/21 provides information about:

  • Financial arrangements
  • Governance
  • Operational matters

It was approved by our audit committee on 23 March 2022.

Statement of Assurance 2020-21


Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS)

In July 2017 the HMICFRS extended its remit to include inspections of England’s fire and rescue service to assess and report on the efficiency, effectiveness and leadership of each of the 45 fire & rescue services in England.

Our first inspection report by HMICFRS acknowledges;

  • the strength of our emergency response arrangements
  • the skills and professionalism of our operational staff
  • the training provided ensures that we deliver a strong and effective emergency response


  • Our contribution to national response arrangements
  • the quality of our specialist equipment
  • the expertise of our staff and
  • that our team of Inspecting Officers in Fire Protection are performing well.

In short, in those areas of our work that affect the public, the HMI Team has judged us to be performing well.

The report also referenced that the public’s perception of our effectiveness is 85% which is in line with national figures.

HMICFRS also identified there were some areas of our work that we could improve.

We have now developed an action plan that;

  • builds on our identified strengths
  • addresses the areas where we can deliver further improvement.

HMICFRS Final Inspection Report 2018-19 (PDF 1.23MB)



The CPD Annual Performance Report 2020/2021 which covers Trading Standards, Resilience, County Community Safety Unit and Hertfordshire Fire & Rescue provides Hertfordshire communities with an overview of performance from across the directorate in respect of key performance data for the period 01/04/20 to 31/03/21.

CPD annual performance report (1.62MB PDF)