Contact the Fire Service

Fire safety at home

0300 123 4046

Phone lines are open:

Monday to Friday – 8.30am–5.30pm

Lines are closed on Saturdays, Sundays and public holidays.

Home fire safety self-check and visit requests – more about the self-checker tool and visits.

This service is only for Hertfordshire residents.If you're outside Hertfordshire, contact your local fire and rescue service.

Any questions, call 01707 292344 or email hhss@hertfordshire.gov.uk.

Request a fire service visit to your school or place of education. We aim to respond within 48 hours and will be in touch to confirm or decline the request.

Unfortunately, we can't commit to nursery and pre-school visits. We recommend visiting Staywise for all fire safety and educational resources.

All visits are dependent on service priorities and operational cover (which could result in a short or no notice cancellation).

Request an educational visit

The inspection officers in our fire protection team carry out inspections, building consultations and investigations of non-domestic premises.

Contact us if you:

• have concerns about the safety of business premises
• would like to submit a planning consultation. 

Fire Protection, 2nd Floor Farnham House
Postal Point CH0331
Hertfordshire County Council
Six Hills Way
Stevenage SG1 2ST  

administration.cfs@hertfordshire.gov.uk

01707 292 310

Contact our press office

For each incident Hertfordshire Fire and Rescue Service attends, the service will complete an incident report. Reports provide basic details of the incident, such as resources attended, action taken by the service and, where possible, damage specifics and information on the likely origin and cause.

Request an incident report

Submit a NAMOS form if you store 25 tonnes or more of a dangerous substance. That includes fertiliser (ammonium nitrate).

Let us know again once you've used or no longer store the substance. We can take this into account if we have to visit your location.

The data in this form will be used by Hertfordshire County Council / Herts Fire and Rescue Service (the data controller)  to meet the statutory duty under the Dangerous Substances, Notification and Marking of Sites Regulations 1990 to register all premises containing dangerous substances. This includes making arrangements for inspection.

By submitting this form you will be notifying Hertfordshire Fire & Rescue Service that 25 tonnes or more of dangerous substances are used or stored, or will be used or stored in the named premises, and  that a Fire Officer will be in contact to arrange a visit for an assessment of the site.

More about the Dangerous Substances (Notification and Marking of Sites) Regulations (Health and Safety Executive)

Emergency access and parking – we understand that some people are concerned about access for emergency vehicles due to parking on their roads. Unfortunately, we cannot visit to test this. If you have parking concerns, please raise these with your local district or borough council.

Other non-emergency enquiries – contact us if you have another non-emergency station enquiry.

Hertfordshire Fire and Rescue Service Headquarters
Longfield
Hitchin Road
Stevenage, SG1 4AE.

01992 507 507

We're available Monday to Friday, 9am – 5pm.