Skip to content

Hertfordshire County Council

Adult Care Services Plan and Strategy

Adults with Complex Needs and Homelessness Strategy (PDF 1MB)

Adult Disability Service Accommodation

Assistive Technology Strategy (PDF 544Kb)

Carers strategy (PDF 552Kb)

Charging for care

Compliments and complaints report 2022-23 (PDF 401KB)


We work closely with partner organisations to make sure that older and vulnerable adults have the health and social services that they need to live as independently as possible, and that these services are good value for money.

Communities supporting each other

Our Community First Strategy sets out an ambitious blueprint for preventing, reducing or delaying statutory intervention through community involvement. That includes families, friends and community support groups to aid the most vulnerable in our society.

For more on what's available in the community, people can be referred by a trusted professional, friend or family member via Herts Help on 0300 123 4044.

To find out more about the voluntary sector and the community first approach, email

Co-Production Standards for Adult Care Services in Hertfordshire (PDF 450KB)

Cost of Care Reports

In response to the government announcement of the Market Sustainability and Fair Cost of Care Fund and to inform our understanding of the local care market, we carried out Cost of Care exercises for 65+ care and nursing homes and 18+ domiciliary care between June and August 2022.

For an accessible version of this document please contact

Fopens in new window

Day Services

Direct Payment and Individual Service Fund Strategy (PDF 5.12MB)

Information and Advice Services

Hertfordshire Dementia Strategy (PDF 1.46MB )

Integrated Health and Care Strategy 2019

Integrated Care System People Strategy 2023 - 2025

Learning disabilities

Local account

The Local Account is published to help residents see how well local adult social care services are being delivered and what is needed to improve in their area. Due to Covid 19 the Local Account below is the most recent and the 2022-23 version will be published in first half of 2023-24.

 Market Sustainability Plan

This sets out an assessment of the care market in Hertfordshire in two key areas for the 65+ care home market and domiciliary care market and provides an assessment of the impact of future market changes between March 2023 and October 2025

Mental capacity

Mental health

Medication policy (PDF 832KB)

Safeguarding adults

Sensory Strategy Implementation  (DOC 2MB)


Rate this page