Our policies and procedures

Find out how we deliver services and meet our responsibilities. Our policies make sure that we comply with any laws affecting the services that we provide.

Adult Care Services

These are the policies we use when working with different care groups:


We work closely with partner organisations to make sure that older and vulnerable adults have the health and social services that they need to live as independently as possible, and that these services are good value for money.

Children's services

School transport policies and guides

As with most bus and coach services, some school transport vehicles now have CCTV recording equipment fitted. Transport companies will use CCTV footage to evidence any behaviour that could affect the safety and comfort of the students, other passengers, the driver and other road users.

CCTV footage may be reviewed by the head teacher and / or another member of the senior leadership team if issues relating to the behaviour or safety of any students or other passengers are brought to our attention by the transport companies.


Charging regimes and policiesCustomer service standardsEmployment of children byelawsEquality and diversityHertfordshire County Council constitutionPrivacy policyRecruitment and employment of staffStaff pay policy


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