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Hertfordshire County Council

Schools and education

The government has stated that schools remain open and children must still attend. In recognition of current anxiety, we’re working with schools to avoid any penalties or fines unless we’ve tried every way of supporting you back to regular attendance.


Information for key worker parents (and other eligible groups)

This information does not cover independent (fee-paying) schools.

The government advises social distancing for everyone, including children. Consider this when deciding whether to send your children to school.

If you have guidance from your head teacher about where your child should be going to school, or confirmation that the school will be open, please follow that guidance.

If your child is entitled to a place at a school and you have been unable to secure one, please email with the following:

  • your name, address and phone number and email
  • school name usually attended by your child/children
  • year group
  • days you need school provision
  • whether your children are eligible because you are a key worker, or for another reason
  • any relevant special needs / vulnerabilities of your child, for example whether they have an Education Health and Care Plan.

  • School appeals – appeals will be heard by telephone conferencing. Some processes and hearings may be delayed. Email for updates on your appeal.
  • Child work permits - we're considering new and existing applications on a case-by-case basis. We'll seek confirmation from each employer that the young person can work safely, following social distancing guidance.
  • Child performance licences - we're considering applications for licences for children in entertainment and chaperones on a case-by-case basis. We expect all production companies to be observing government guidance and the agreed industry standards and to document how they plan to do this as part of the application process.
  • YC Hertfordshire - access points have now re-opened for face-to-face advice and support, but young people can still phone or email to speak to someone.
  • Special educational needs and disabilities (SEND) - visit the SEND Local Offer for updates.


Libraries and archives

Our 30 bigger libraries are open for browsing and pre-booked computer use.

The smaller libraries are currently closed.

You can return borrowed items to any open library. Pre-lockdown loans from a library that has not yet re-opened have been extended to 31January 2021.

Check which libraries are open

Library services during the coronavirus outbreak

At home you can still:


Hertfordshire archives

We re-open on Wednesday 9 December with an appointment-only system and social distancing measures.

Book an appointment for Tues-Fri mornings at least 7 days before you plan to visit. If you know what you’d like to see, please prioritise document requests in order of preference.

Archives re-opening - what you need to know

Adult social care and day services

People with care and support needs

Day services

All Hertfordshire County Council in-house day services will remain open during the new national restrictions. However, capacity is reduced due to social distancing measures.

Contact your usual day service if you have any queries.


Direct payment users and their personal assistants



Register offices

Registering a birth

All of our register offices are still open for pre-booked appointments only.

  • You must wear a face covering in any register office.
  • To make an appointment to register a birth please book online.

Registering a death

We are still only registering deaths by phone. Call 0300 123 4045 between 9am and 4.30pm. Our busy period is 12–2pm.

Funerals during the coronavirus pandemic.

The coroner service will be running as normal and inquests will be going ahead.

Copy certificates

Notice of marriage and civil partnership

Weddings and civil partnerships

Marriage and civil partnership ceremonies can now take place.

For all ceremony enquiries, or to re-arrange or book a new ceremony, email or call 0300 123 4045.

Citizenship ceremonies

  • Our group and private ceremonies are unaffected by the national restrictions and will be going ahead. Contact us to book.
  • The EU Settlement Scheme service is currently suspended until further notice.


Health and wellbeing services (including walks)

Health in Herts – contact your service direct to see if they're currently running.

Some local health and wellbeing services will be disrupted at the moment, including health visitors, school nurses, substance misuse, sexual health, mental health and stop smoking services.

Our new coronavirus-safe Hertfordshire Health Walks are gradually being re-started. If you’ve registered and walked with us before, you'll be notified when your local programme is open for bookings.


Highways and bus travel


Fire and Rescue

Herts Fire and Rescue Service is responding to all emergencies.

We are temporarily suspending general safe and well visits for operational crews. This is to reduce the chance of spreading the virus to firefighters and vulnerable groups.

However, there may be occasions when we'll visit an extremely high risk resident. We'll assess the risk based on the questions that are answered in the questionnaire. Any visits requested that aren't classed as extremely high risk will be arranged when it's safe to do so.


Business advice



  • Our public office at County Hall is closed to visitors until further notice.
  • We are continuing to work on existing planning applications and permissions. At present the Development Control Committee meetings are held virtually.
  • New planning applications - email before submitting applications via the planning portal or making a request for pre-application advice. The process for new applications might change, due to the statutory need for publicity.

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