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Hertfordshire County Council
Ukraine flag colours (blue and gold)

 

 

 

 

 

Advice on immigration, benefits, housing and work

Citizens Advice gives free and independent advice.

Free advice on immigration, benefits, housing or work.

We have translators available.

Call 0800 144 8848, Monday to Friday, 9am to 5pm.

Flexible jobs for Ukrainian refugees in the UK

 

Local support and supplies

Sebby's Corner (a local charity) is helping incoming Ukrainian families, giving away essentials such as clothes, shoes, coats, formula, nappies, toiletries and baby equipment. A "pop up shop" is available at Summerswood Primary School (Borehamwood). More about support from Sebby's Corner.

 

Schools and childcare

 

Teenagers and older children

Services for Young People provides youth work projects, careers guidance and work-related learning for young people.

We also help young people to find education, training, jobs or apprenticeships.
 

School ages

Most children start school full-time in the September after their 4th birthday.

Young people must be in full-time education, training or employment until their 18th birthday. More about leaving school

 

Money advice

Money advice – get advice about managing your money and benefits you're entitled to.

HertsHelp – a free service to listen and help you find the right support. Call 0300 123 4044 or email info@hertshelp.net.

HertsHelp is open:

  • Monday – Friday, 8am – 8pm
  • Saturday – Sunday, 10am – 6pm.

 

Doctors and emergency numbers

Call 111 if you need medical help but it's not an emergency.

Call 999 in an emergency. This is when someone is seriously ill or injured and their life is at risk.

Find your nearest GP (doctor)

 

Health and well-being

Night-time crisis support line is open 7 nights a week, 7pm – 1.30am. Call 0203 727 3600.

Meeting Places – day time drop-in sessions, online and face-to-face. Come for a chat and to meet people.

 

 

You can get free train travel during your first 48 hours in the UK. You will need to show your Ukrainian passport and a boarding pass or ticket showing your arrival into the UK.

You can also travel for free across London using the London Underground, Docklands Light Railway (DLR), bus and tram services.​​​​​​​

Plan your train journey (National Rail)

 

Buses in Hertfordshire – timetables, routes and maps.

Trains in Hertfordshire – get train times and tickets.

 

 

About Hertfordshire

Hertfordshire is around 1 hour 20 mins away from London by car or train.

Hertfordshire on a map

Hertfordshire directory – find local groups, services and events in your area. Includes things to do, education and work, money and housing.

 

Councils

In Hertfordshire, there are 3 levels of council:

  • Hertfordshire County Council – looks after things like social care, education, recycling and waste, libraries
  • district and borough councils – look after things like sports and leisure facilities, parks and local markets. Find your district and borough council
  • town, parish and community councils – look after things like allotments, village halls and cemeteries.

More about what councils do

 

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Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

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Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

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Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.