We asked our SEND online feedback group to test new versions of the page by giving them scenarios and asking where they would click.
During our meetings with CAMHS and HPCI, we discussed many different aspects of mental health, including the support that was required in different areas of a young person's life, and how the levels of support needed could change quickly, for example if a family experienced a period of crisis.
To bolster these conversations and ensure that we were reaching the right conclusions, , we also reached out to our SEND online feedback group and asked them to test a number of drafts of the new information we were building.
We invited parents to individual online sessions with us too, to hear about their experiences, and understand whether our online information could have pointed them in the right direction in their time of need. These conversations resulted in some insights we hadn't considered before - we took these back to the CAMHS/ HPCI working group to inform our work.