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Guest blog - a single access point for information

Published Wednesday 24 March 2021

Our colleagues in the SEND Strategy programme have been looking at ways to improve how families can access information and advice, because you told us it hasn't always been easy to know where to go, or who to speak to. In this guest blog by Jo Fisher, Operations Director, Services for Young People, we hear about the new single access point for information. 

"We’ve listened to what parents and carers have asked for and now have a single access point for SEND information, advice and support in Hertfordshire. Parents and carers can now access SEND information, advice and support through one central telephone number or email operated by the Hertfordshire SENDIAS service.

What's changed?

From 1 April 2021 KIDS Hubs in Hertfordshire will no longer be open, but staff from the KIDS Hubs will join SENDIASS, and the expanded team will be on hand to help families on all SEND related matters.

KIDS Hubs also ran an equipment library which will now be offered through the SEND voluntary organisation SPACE and available county wide. Email SPACE for details at lendingspace.herts@gmail.com

Who are SENDIASS?

SENDIASS offers confidential, accurate and impartial SEND information and advice across the range of education, health and social care services. 

Examples of support SENDIASS offers includes:

  • understanding the law and local processes
  • accessing services, including community-based SEND services
  • preparing for meetings and conversations you may be worried about
  • webinars to advise on specific subjects such as considering an Education, health and care plan (EHCP)"

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Required functionality

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1 month

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