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Guest blog: Improving EHCP letters

Published Thursday 12 March 2020

Parents, schools and professionals receive letters throughout various points in the Education, Health and Care assessment process. Beth tells us how our content team are working on a project to rewrite these letters, to make things more transparent during this often-stressful time.

"We know that sometimes letters about the EHC assessment process can be incredibly long and difficult to understand. Especially at a time when things are complex enough.

Our aim is to unravel the complex legal process and ensure the letters are simpler and easier for everyone to understand.

Getting it right

To make sure we get this right, we’re involving parents throughout the project. This will include online tasks with the SEND online feedback group, and face to face sessions with Herts Parent Carer Involvement (HPCI) and Carers in Herts.

We’ll be sharing our letters to gain valuable feedback and get an insight into how certain letters make parents feel.

Parents have so often told us the process has left them feeling lost or left to fend for themselves, and so we want the letters to provide that extra reassurance and support when it’s really needed.

The process

We’re putting lots of time into re-drafting the letters and testing the ones which are key to the process. 

Our testing will include simple online questionnaires and 'highlighter' testing at the Carers in Herts parent session. Highlighter testing gives us a visual overview of confusing language in old letters versus new, hopefully demonstrating we’ve made a positive change in the redraft. Once we’ve gathered this useful feedback, we’ll work hard to make all the amendments needed.

Our next step in the project will be to share these along with our feedback from parents with the SEND service to get their input and ensure they’re happy with what we’ve done.

Hopefully the project will make a real difference to parents going through this process and allow professionals to better understand their responsibilities overall."

Bethany Muncer
Web Content Officer

web.team@hertfordshire.gov.uk

Page was last updated on: 02/01/2024 14:39:06

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