How will these changes affect me?
Named officers for families:
Due to the significant changes in the team, there will be some changes to named officers for families who are currently in the EHC assessment process or whose child has an EHCP. We recognise that some families have already had a number of named officers and that this is frustrating. Please bear with us – these changes will enable us to support all children and young people more effectively in the future.
If your child is currently undergoing assessment and your officer is changing, they’ll be in touch shortly to introduce themselves. If your child has an EHC plan and you need to get in touch with your officer, you can contact the SEND duty line on 01442 453300 and they will be able to let you know who is best to speak to.
Contacting the service:
We are introducing some new inboxes which should make it easier for families to contact us. These are outlined below:
This email address is monitored by the SEND front door and assessment team for the whole county. This email address should be used for new requests for statutory assessment, and communications relating to the first 20 weeks of a child’s EHC assessment process.
These email addresses are monitored by the annual review teams for the East and West. This email address should be used for queries relating to EHCP reviews including communication about arranging a review, sending review paperwork, and responses to draft EHCPs.
This email address can be used if you do not think that your query/contact relates to an assessment or review, and the SEND front door team will route your query to the correct place within SEND.
We will continue to monitor all incoming emails to previous area team inboxes in line with the customer service standards but we appreciate your support in using the new inboxes above where possible.
Duty line numbers for the service haven’t changed. To contact someone in the statutory SEND Team, you can call the Customer Service Centre on 01442 453300 - they will direct you to the right place if they can't answer the question right away. We are continuing to work with the Customer Service Centre to improve the experience of callers to the service.