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Hertfordshire County Council


Booking process


The Police offer these courses as an alternative to a fine and penalty points. You can only attend if you have received a letter from the Police.

What you'll need

  • offer letter from the police – including a reference number and PIN
  • driver's licence number
  • credit/debit card to pay for your course.

 

How to book


Register on the NDORS website.

  • Choose Hertfordshire County Council as your course provider
  • Tick the boxes to authorise UKROEd to share your data with us and agree to the terms and conditions.

If you don't receive a confirmation email:

  • check your spam or junk folders
  • contact us at least 1 working day prior to your course.

 

Change an existing booking


Visit the NDORS website or contact us.

Rescheduling fees may apply - please refer to your Terms and Conditions which were sent to you with your original booking confirmation

You will need your:

  • driver's licence number
  • booking reference number (starts with 'HER')
  • credit/debit card, if payment is required.

 

 


About the courses

These are the courses we currently offer (including course length, cost and how they're delivered):

National Speed Awareness Course (NSAC)


Course length: 2 hours 45 minutes (with a 10 minute break)

Cost: £90

Where: Online or at a venue

Teaches attendees to:

  • identify various speed limits and to stay within the limits
  • recognise why it is not safe to speed
  • recognise the potential consequences if they speed
  • recognise and resist pressure to speed from themselves and others around them
  • see hazards that may not be easy to notice when driving.

 

Please refer to your Terms and Conditions which were sent to you with your original booking confirmation.

National Motorway Awareness Course (NMAC)


Course length: 3 hours (with a 10 minute break)

Cost: £90

Where: Online or at a venue

Teaches attendees to:

  • understand how to read and safely use motorways, in particular managed motorways
  • understand how and why variable speed limits and lane closures are imposed
  • gain awareness of the negative consequences for self and others breaking the rules on motorways
  • recognise their own personal vulnerability to these consequences
  • gain awareness of how rule-breaking behaviour on motorways is seen and judged negatively by other road users
  • importance of concentration and observation while using the motorway
  • recognise and resist pressure to speed from themselves and others around them.

 

Please refer to your Terms and Conditions which were sent to you with your original booking confirmation.

What's Driving Us? (WDU)


Course length: 3 hours (with a 10 minute break)

Cost: £90

Where: Online or at a venue

Teaches attendees to understand:

  • the causes and negative consequences of risky and inconsiderate driving
  • their own vulnerability to these consequences
  • the importance of concentration and observation
  • recognise and resist pressure to speed from themselves and others around them.

 

Please refer to your Terms and Conditions which were sent to you with your original booking confirmation.

Available options will be provided when you book. If you can't attend an online course and there are no venues available, contact us. Please have your offer letter and payment card to hand.

 

Safe and Considerate Driving Course (SCD)

Course length: Full day (9am – 4pm, including breaks)

Cost: £200

Where: In-person only

This 2-part course (delivered on the same day) is offered by the police as an alternative to prosecution for collision or driving without due care and attention.

Part 1: Theory session covers:

  • understanding safe and considerate driving principles
  • the implications of driving without due care and attention
  • relevant regulations and guidelines.


Part 2: On-road session offers:

  • practical application of safe driving principles
  • guidance from a qualified Approved Driving Instructor
  • dual-controlled vehicle for hands-on experience.

 

Please refer to your Terms and Conditions which were sent to you with your original booking confirmation.

 


Course requirements

Online courses


Before the day of the course


You will need a link to access the course. You can find it in your confirmation email or by logging into your NDORS account.


We use the Zoom platform to deliver our online courses. You must:

If you fail to follow this process:

  • you may not be able to attend the course on the day
  • you may have to pay a re-booking fee.

What to do if you have issues using Zoom when you test it

  • Check your broadband speeds using Speedtest.net. You'll need at least 5mbps.
  • Try connecting your laptop or desktop directly to your router with a network cable.
  • Try moving nearer your wifi router
  • Have a look at this video for tips on improving wifi speed
  • If you're on a corporate network, contact your technical support for help. 

Please note suffering technical issues during the course may result in you missing too much of the course and being removed by the trainer. We strongly suggest you perform these tests at least 24 hours before your course. We cannot be held responsible for any technical difficulties that you or your device may suffer on the day of your course.

On the day of the course

  • make sure that you are in a quiet and private room, where you will not be interrupted
  • have a fully charged device with a camera/webcam and speakers
  • have a stable internet connection for the course duration. If you require any assistance to set up your course, they must leave when the course starts
  • have paper and pen ready to make notes during the course.


You will not be permitted to attend if you:

You will be referred back to the police for their consideration. Please refer to your Terms and Conditions which were sent to you with your original booking confirmation

 


This guidance is also covered in a video.

 

Venue courses

  • Allow plenty of time to travel to the venue, park and register on arrival.
  • Ensure you enter your registration correctly on arrival.
  • We cannot be held responsible if you receive a parking penalty notice at the venue.
  • You must attend the course on your own unless previously agreed with a member of our team.
  • You must bring valid original photo identification or you will be refused entry.

 

ID requirements (all courses)

 
You must provide photo identification on arrival at your course, whether it's online or in-person at a venue.

If you do not provide valid photo identification, the trainer will refer you back to us. If we are able to find an alternative course date, you will have to pay a rebooking fee.


Photo identification that we accept

Original copies of:

  • photocard driving licence
  • passport
  • expired photocards/passports are only valid if the trainer considers the photograph to be a true likeness
  • Visit the UKROEd website for other forms of acceptable photo ID.

We cannot accept:

  • photocopies or photos on mobile devices
  • identification that does not contain a photo of the client or interpreter (for example, utility bills, birth or marriage certificates).

Course logbook

What’s Driving Us logbook to print (WDU) (PDF 1.05MB)

National Motorway Awareness Course logbook to print (NMAC) (PDF 240KB) 

National Speed Awareness Course logbook to print (valid for courses on or after 4th November 2024) [PDF 155KB]

These documents are specifically intended to be printed, as opposed to web content to be read or used online.  

Please only print the logbook that is relevant to your course. You will find your course title on your course start reminder letter. You are required to print ONE logbook only.

 


Accessibility and special requirements

We can accommodate additional requirements, but you must contact us in advance.

For example, we can help if you:

  • need subtitles added to course presentations (let us know at least 14 days before your course)
  • need a British Sign Language (BSL) course or you need an interpreter to attend - contact us to book your course
  • are a nursing parent
  • have additional learning needs.

Let us know if there's anything you think the trainer should be aware of.

 


Privacy statement

We will keep your attendance information confidential. We'll keep it for 3 months from the course date. Course attendance will be passed to the police once you have completed the course. Details of the police data policies.

 

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