We respect the privacy of residents and service users.
Sometimes we need to collect and use information about you so that we can provide you with a service. The information we collect will depend on the services you use, but we try to hold the minimum needed to provide the service.
When we ask you for personal information we will provide a Privacy Notice which explains the reason we need to collect it and the use we will make of it.
When we pay a contractor to provide a service, they will have access to the information they need to work for as long as the contract lasts. Our contractors are required to look after your information as carefully as our own staff and must only use it to provide that service.
We store personal data, and where necessary relevant sensitive personal data (such as data about race or ethnicity, sexual orientation and health conditions) securely within appropriate systems so that it can ensure access is controlled and audited. This may include storage on secured cloud services. Where we use cloud services we ensure they are as secure as our internal systems, however some cloud system providers may need to transmit data held on our behalf to a third country not providing protection to the legal requirements of current European legislation (Directive 95/46/EC).
All Local Authorities have a duty to improve the health of the population they serve. To help with this, we use data and information from a range of sources including hospitals, to understand more about the nature and causes of disease and ill-health in the area.
We also receive birth and deaths data to help us understand the factors affecting health in Hertfordshire and plan public health services and interventions to target them.
Home safety visits
NHS England, the Royal College of General Practitioners and Fire and Rescue Services (FRS) in England work together to share information (where relevant, proportionate and necessary) to allow fire service personnel to undertake home safety assessments for those people who would most benefit from a visit.
The majority of fire deaths in the UK occur amongst the elderly population. Older people are most vulnerable to fire and a number of other risks. A home visit from the FRS is proven to make them safer and can reduce risk significantly.
In one area of the UK where this work has been piloted since 2007, there have been very significant reductions in fire deaths and injuries which has developed into a current trend well below the national average. Therefore we know this work can save many lives.
The FRS and NHS will continue to work together in the future to ensure the visits undertaken by the FRS are effective in helping to make people safe and well.
Sharing information and working in partnership
We work in partnership with other organisations to provide some of the services we offer, for example health services, schools, district and borough councils, police and probation services. We will only share relevant information when it’s necessary to provide the service or where the law requires it.
Usually we will tell you if your information is likely to be shared, and ask for your consent when you access the service. But we don’t have to tell you if:
- we are worried about the safety of children or adults
- we think a crime has been or may be committed.
If you want to refuse consent to us holding or sharing your data for a particular service you can, but this may affect how we can provide a service to you.
Many of our buildings and all of our fire appliances use CCTV. Images from these are only kept if an incident or damage is recorded which needs further investigation.
Some of our contractors such as school transport services may also use CCTV.
All vehicles and buildings where CCTV is used are required to display a notice stating this.
Planning and evaluating services
We receive data from external sources to help us plan our services to meet future levels of demand, such as school places, and social care.
We will also use data to ensure that the services we offer are effective for users and offer value for money.
We ask a research company to conduct residents’ surveys on our behalf so that we can get your views on our services and how money should be spent. None of this data is published in a way which will identify individuals. (Genuine researchers will only ask for information about our services and never ask for personal information relating to banks or other commercial services you may use.)