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Hertfordshire County Council

Hertfordshire SaverCard

Discount bus travel for Hertfordshire residents.

 

Woman holding a sign saying "11-19 year olds half price travel"

SaverCard (11–19 year olds)

  • Single and return bus tickets – 50% discount on adult fare.
  • Intalink ExplorerBUSnet and Colney 7 tickets – 50% discount on adult fare. 
  • SaverCards (11–19 year olds) cost £20 or £25 if you apply via paper form. They last for 1 year.

Woman holding a sign saying "20-25 year olds half price travel"

SaverCard Plus (20–25 year olds)

  • Single and return bus tickets – 50% discount on adult fare.
  • Intalink ExplorerBUSnet and Colney 7 tickets – 50% discount on adult fare.
  • SaverCards cost £20 for 1 year.

Man holding a sign saying "26-59 year olds 15% off Intalink Explorer and BUSnet tickets"

Adult SaverCard (26–59 year olds)

Man holding a sign saying "60+ year olds half price travel"

Senior SaverCard (60+ year olds)

  • Ideal until you qualify for free travel with a concessionary bus pass.
  • SaverCards cost £20 for 1 year.

 

 

 

How to get the discount

  • On a bus – tap your SaverCard on the ticket machine. If the system doesn't yet check the card electronically, the driver will check your card themselves.
  • Intalink app – you'll need to register your Hertfordshire SaverCard on your Intalink account. The discount will then be automatically applied when you purchase any Intalink tickets.

 

Lost or stolen SaverCards

Login to your SaverCard account and apply for a replacement.

If you don’t already one, you can create a SaverCard account and either apply for a replacement (if you know your SaverCard number) or apply for a new one.

If you can’t apply online, call 0300 123 4050. Applications made on paper will cost £25 instead of £20.

 

Numbers on the back of your SaverCard

These are to do with an alternative to cash that we're introducing later this year.

You'll be able to use a "sQuid travel purse" when purchasing tickets from participating bus operators. It has been added to all new SaverCards issued from August 2023. More details will be available nearer the time.

 

About all SaverCards

A SaverCard is valid for 12 months.

You can renew every year, as long as you're still eligible. You can renew up to 60 days before your current card expires.

If you're at secondary school and your family is on a low income or receive benefits you may be able to get a SaverCard for free – apply for help for school travel.

Where you can use your SaverCard

On all local bus services operating within Hertfordshire (except services operated under contract to Transport for London and operated by Grant Palmer Ltd).

Travel outside Hertfordshire

For single and return tickets, the discounts are also available for travel on direct services to the following destinations outside Hertfordshire, as long as one end of the trip is within Hertfordshire:

  • Amersham Station
  • Aylesbury Bus Station
  • Chesham Broadway
  • Cockfosters Station
  • Dunstable Town Centre
  • Harlow Bus Station
  • Luton Town Centre
  • Mount Vernon Hospital
  • Queensbury Station
  • Uxbridge Bus Station.

 

The Intalink Explorer is also valid for travel outside Hertfordshire, on all services that cross from Hertfordshire into neighbouring local authority areas, throughout the whole route, with the following exceptions:

  • Service 1/1A (Carousel Buses Ltd) only valid between Hemel Hempstead and Chesham Broadway
  • Service 26 (Centrebus Ltd) only valid between Royston and Melbourn
  • Service 31 (A2B Travel Group Ltd) not valid
  • Service 50 (Vale Travel Ltd) not valid
  • Service 74 (Grant Palmer Ltd) not valid
  • Service 167 (Star Travel Services Ltd) not valid
  • Service 724 (Arriva the Shires Ltd) only valid between Harlow and Maple Cross
  • All services operated under contract to Transport for London
  • All services operating to or via Central London.

Terms and conditions

  1. Hertfordshire SaverCards are only issued by Hertfordshire County Council to people between the age of 11 and state pension age and resident in the administrative county of Hertfordshire.
  2. A Hertfordshire SaverCard is only valid for use by the person named on the card when the photograph is a true likeness of the holder.
  3. A Hertfordshire SaverCard must be renewed annually to continue being valid up until the date printed on the Hertfordshire SaverCard.
  4. The Hertfordshire SaverCard remains the property of Hertfordshire County Council and must be surrendered on demand.
  5. Use of the Hertfordshire SaverCard is subject to the scheme terms and conditions. The conditions of carriage of the bus company on whose services you are travelling also apply.
  6. If it revealed that any details used to apply for a Hertfordshire SaverCard were inaccurate or fraudulent, Hertfordshire County Council reserves the right to withdraw the Hertfordshire SaverCard.
  7. If a Hertfordshire SaverCard is no longer valid or has been altered, defaced, deliberately damaged in any way or cancelled (‘hotlisted’) then the Hertfordshire SaverCard will be retained by the bus driver or authorised official and returned to the Passenger Transport Unit.
  8. Hertfordshire SaverCards are not valid when used in any way which is fraudulent. Hertfordshire SaverCards not used in accordance with the terms of this Scheme may be withdrawn by the operator and returned to the Passenger Transport Unit with a report of the circumstances of use.
  9. Hertfordshire County Council reserves the right to withdraw a Hertfordshire SaverCard and not issue a replacement where fraudulent activity has been found to occur.
  10. Hertfordshire County Council reserves the right to consider progressing prosecution and legal action where a Hertfordshire SaverCard has been found to be obtained or used fraudulently.
  11. If a Hertfordshire SaverCard is lost, stolen or damaged you should let us know immediately so we can cancel it. A replacement Hertfordshire SaverCard will cost £20 (online).
  12. If there is a change of circumstances, including changes to name, address or contact details, eligibility or a significant change in appearance then they can be updated online. Alternatively, you can contact the Hertfordshire SaverCard Team on 0300 123 4050.
  13. If you no longer need your Hertfordshire SaverCard, then return it to us at the address shown on the back of the Hertfordshire SaverCard.
  14. Hertfordshire County Council reserves the right to amend and change the general terms and conditions for Hertfordshire SaverCard usage and/or the scheme from time to time subject to statutory notice periods.
  15. A Hertfordshire SaverCard, including Plus and Senior versions, allows the holder to purchase single and return bus tickets plus Intalink Explorer and BUSnet tickets with a 50% discount on the adult prices.
  16. An Adult Hertfordshire SaverCard allows the holder to purchase Intalink Explorer and BUSnet tickets with a 15% discount on the adult prices.
  17. If a discount is offered for other season, area and multi journey tickets then it may be at a lower rate.
  18. The reduced prices are available at all times on all local bus services operating within Hertfordshire (except services operated under contract to Transport for London and operated by Grant Palmer Ltd) within Hertfordshire.
  19. For single and return tickets the discounts are also available for travel on direct services to the following destinations outside Hertfordshire, as long as one end of the trip is within Hertfordshire.   Amersham Station, Aylesbury Bus Station, Chesham Broadway, Cockfosters Station, Dunstable Town Centre, Harlow Bus Station, Luton Town Centre, Mount Vernon Hospital, Queensbury Station and Uxbridge Bus Station.
  20. The Intalink Explorer is also valid for travel outside Hertfordshire, on all services that cross from Hertfordshire into neighbouring local authority areas, throughout the whole route with some exceptions. See www.intalink.org.uk/explorer for details.
  21. A Hertfordshire SaverCard must be touched on the card reader, where fitted, or presented to the bus driver for visual inspection before purchasing a ticket, otherwise the appropriate full (standard) fare will be charged. No refunds will be made for any additional fares paid.
  22. To prevent fraudulent use of Hertfordshire SaverCard, passengers may be required to show their Hertfordshire SaverCard and confirm their identity if requested to do so by the bus driver, a bus company representative, a Hertfordshire County Council authorised representative or a police officer.
  23. Possession of a Hertfordshire SaverCard does not confer any rights upon the holder other than those of a fare paying passenger.
  24. Hertfordshire County Council will not accept any liability for the consequences arising from:
    • journeys that do not operate in accordance with the published timetables
    • the shortage of accommodation in any vehicle
    • detentions, delay or non-operation of a journey for whatever reason
    • failing to provide a relief vehicle.

About SaverCard

SaverCards provide discounted bus fares for everyone who lives in Hertfordshire.

New Adult and Senior versions are supported with Bus Service Improvement Plan funding from the Department for Transport.

The discounts are available at all times when travelling on all local bus services operating within Hertfordshire (except services operated under contract to Transport for London and operated by Grant Palmer Ltd).

They cost £20 (for online applications) for 1 year of discounted travel.

If you're at secondary school and your family is on a low income or receives benefits, you may be able to get a SaverCard for free – apply for help for school travel.

SaverCards can be renewed each year, as long as you’re still eligible. We’ll let you know when it’s time to renew. You can renew it up to 60 days before the renewal date.

Privacy notice – Hertfordshire SaverCard

Why we need your information

The data on this form is being gathered for the purpose of processing Hertfordshire SaverCard applications. Hertfordshire County Council will use this information to ensure all contacts (including calls, emails, online contacts and webchats) are managed effectively to assess eligibility, process applications and give the best customer service possible.

Hertfordshire County Council collect and process this data in order to meet our legal obligation to provide travel concessions under the Transport Act 1985, the provisions of The Travel Concessions Schemes Regulations 1986 and The Local Government Act 2000.

 

What we will do with your information

The information you give us will be processed by Serco under contract to the Customer Service and Passenger Transport Unit teams of Hertfordshire County Council and will be used to process Hertfordshire SaverCard applications and help us to manage and improve the scheme. The information provided may be verified against existing data held by the council. It can also be used for statistical analysis and reporting to help plan and improve the passenger transport network.

We pass this to a third party, Euclid, who print and issue the Hertfordshire SaverCards under contract to Hertfordshire County Council.

We will also share information with third parties if we are legally obliged to do so, for example if it necessary to safeguard or protect a vulnerable adult or child.

We may also share information with the police or other agencies if it is necessary for the following purposes:

  1. the prevention or detection of crime
  2. the apprehension or prosecution of offenders
  3. the assessment or collection of any tax or duty or any imposition of a similar nature.

This also includes the internal fraud service and bus companies in relation to potential fraudulent use of Hertfordshire SaverCards.

 

How long we will keep your information

The information that you supply to us will be kept on file for:

  1. Application data - 7 years after creation of the Hertfordshire SaverCard
  2. Passenger details - 2 years after the last use or expiry of an ‘active’ Hertfordshire SaverCard
  3. Hertfordshire SaverCard usage - 8 years after the Hertfordshire SaverCard transaction data record was created.

 

What are your rights?

Hertfordshire County Council will be the Data Controller for this information. In relation to this data:

  • you have the right to be informed about what information we hold about you and how we use it
  • you have the right to request copies of any information the Council holds about you by making a subject access request
  • you have the right to correct information we hold about you if it is factually inaccurate
  • you have the right to object to the way we are using your data
  • you have the right to request that your data is deleted. However we may be unable to delete your data if there is a need for us to keep it. In this case you will receive an explanation of why we need to keep the data.
  • You can also request that we stop using your data while we consider a request to have it corrected or deleted. There may be some circumstances in which we are unable to do this however we will provide an explanation if this is the case.
  • In certain circumstances you may also request data we hold about you in a format that allows it to be transferred to another organisation.
  • In the event that decisions are taken using automated processes you have the right to request that these decisions are reviewed by a member of staff and to challenge these decisions.

If you would like to request copies of your data, request that your data is deleted or have any other queries in relation to data which the council holds about you please contact:

Data Protection Team
Hertfordshire County Council
County Hall, Pegs Lane, Hertford
SG13 8DQ

data.protection@hertfordshire.co.uk
01992 588099

You can also contact our Data Protection Officer at dataprotection.officer@hertfordshire.gov.uk or in writing to the address above.


If you are unhappy with the way that Hertfordshire County Council has used your data, or with the way we have responded to a request, you also have the right to contact the Information Commissioner’s Office at www.ico.org.uk.

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