If you’re not happy with a decision about your child’s home to school transport, you have the right to challenge the decision. This is done in 2 stages.

Stage 1 – Discretionary Transport Panel

If you want your case to be considered as an exception to the transport policy, you can apply for it to be reviewed by the Discretionary Transport Panel.

You’ll need to provide evidence to support your case.

You'll get a decision from the panel within 5 working days of the decision being made.

Email the transport team for details of how to appeal to the Discretionary Transport Panel.

If your request is unsuccessful, you will have the opportunity to appeal to the Transport Appeal Panel.

Stage 2 – Transport Appeal Panel

This is a formal, independent panel made up of managers who have had no previous involvement with your case.

You have the right to appeal to the Transport Appeal Panel if:

  • your child is refused free home to school transport, or
  • you disagree with the method of transport offered.


How the appeals process works

Take a look at the transport appeals guide for parents which explains how the appeals process works and how panels make their decisions.

Email the transport team for a transport appeal form.

You'll need to provide written evidence to support your case. You can also attend the hearing to present your case to the panel.

The panel will take into account:

  • the relevant Hertfordshire transport policy
  • information provided on the transport appeal form, together with any accompanying evidence
  • any verbal representations made at the hearing
  • the written case put forward by an admissions and transport team representative.


If you're unhappy following an appeal

The decision of the Transport Appeal Panel is final and binding.  However, if you feel your appeal wasn't properly or fairly conducted, you can complain to the Local Government Ombudsman (LGO).