Hertfordshire SaverCard

The SaverCard can be used on all local bus services within Hertfordshire (except Transport for London services).

It can also be used on any services from Hertfordshire to:

• Amersham Station
• Aylesbury Bus Station
• Chesham Broadway
• Cockfosters Station
• Dunstable Town Centre
• Harlow Bus Station
• Luton Town Centre
• Mount Vernon Hospital
• Queensbury Station 
• Uxbridge Bus Station.

1. Hertfordshire SaverCards are only issued by Hertfordshire County Council to people between the age of 11 and 25 and resident in the administrative county of Hertfordshire.
2. A Hertfordshire SaverCard is only valid for use by the person named on the card when the photograph is a true likeness of the holder.
3. A Hertfordshire SaverCard must be renewed annually from the date the application is processed to continue being activated up until the ‘Expiry Date’ shown.
4. The Hertfordshire SaverCard remains the property of Hertfordshire County Council and must be surrendered on demand.
5. Use of the Hertfordshire SaverCard is subject to the scheme terms and conditions. The conditions of carriage of the bus company on whose services you are travelling also apply.
6. If revealed that any details used to apply for a Hertfordshire SaverCard were inaccurate or fraudulent, Hertfordshire County Council reserves the right to withdraw the Hertfordshire SaverCard.
7. If a Hertfordshire SaverCard is no longer valid or has been altered, defaced, deliberately damaged in any way or cancelled (‘hotlisted’) then the Hertfordshire SaverCard will be retained by the bus driver or authorised official and returned to the Passenger Transport Unit.
8. Hertfordshire SaverCards are not valid when used in any way which is fraudulent.   Hertfordshire SaverCards not used in accordance with the terms of this scheme may be withdrawn by the operator and returned to the Passenger Transport Unit with a report of the circumstances of use.
9. Hertfordshire County Council reserves the right to withdraw a Hertfordshire SaverCard and not issue a replacement where fraudulent activity has been found to occur.
10. Hertfordshire County Council reserves the right to consider progressing prosecution and legal action where a Hertfordshire SaverCard has been found to be obtained or used fraudulently.
11. If a Hertfordshire SaverCard is lost, stolen or damaged you should let us know immediately so we can cancel it. A replacement Hertfordshire SaverCard will cost £20 (online).
12. If there is a change of circumstances, including changes to name, address or contact details, eligibility or a significant change in appearance then they can be updated online. Alternatively you can contact the Hertfordshire SaverCard Team on 0300 123 4050.
13. If you no longer need your Hertfordshire SaverCard, then return it to us at the address shown on the back of Hertfordshire SaverCard.
14. Hertfordshire County Council reserves the right to amend and change the general terms and conditions for Hertfordshire SaverCard usage and/or the scheme from time to time subject to statutory notice periods.
15. A Hertfordshire SaverCard allows the holder to purchase single and return bus tickets at half the adult fare. The discount offered for season, area and multi journey tickets may be less and therefore cost more than half the adult fare.
16. The reduced fare is available at all times on all local bus services (except Transport for London services) within Hertfordshire and the following points outside the county. Amersham (College and Railway Station), Aylesbury Bus Station, New Barnet Railway Station, Chesham Broadway, Dunstable Square, Edgware Bus Station, Enfield Town Centre, Harlow Bus Station, Harrow Bus Station, Luton Town Centre, Mount Vernon Hospital, Southgate Tube Station and Uxbridge Bus Station.
17. A Hertfordshire SaverCard must be touched on the card reader, where fitted, or presented to the bus driver for visual inspection before purchasing a ticket, otherwise the appropriate full (standard) fare will be charged. No refunds will be made for any additional fares paid.
18. To prevent fraudulent use of Hertfordshire SaverCard, passengers may be required to show their Hertfordshire SaverCard and confirm their identity if requested to do so by the bus driver, a bus company representative, a Hertfordshire County Council authorised representative or a Police Officer.
19. Possession of a Hertfordshire SaverCard does not confer any rights upon the holder other than those of a fare paying passenger.
20. Hertfordshire County Council will not accept any liability for the consequences arising from:

• journeys that do not operate in accordance with the published timetables
• the shortage of accommodation in any vehicle
• detentions, delay or non-operation of a journey for whatever reason
• failing to provide a relief vehicle.

There's no obligation for bus companies to provide half fare travel to children and young people, so we provide a scheme called Hertfordshire SaverCard.

A SaverCard entitles the holder to travel for half the adult fare at all times on most local bus services within Hertfordshire and to certain destinations outside the county (see Terms and conditions).

You must have a valid Hertfordshire SaverCard with you when you travel, otherwise you'll be charged the full adult fare.

Why we need your information

The data on this form is being gathered for the purpose of processing Hertfordshire SaverCard applications. Hertfordshire County Council will use this information to ensure all contacts (including calls, emails, online contacts and webchats) are managed effectively to assess eligibility, process applications and give the best customer service possible.

Hertfordshire County Council collect and process this data in order to meet our legal obligation to provide travel concessions under the Transport Act 1985, the provisions of The Travel Concessions Schemes Regulations 1986 and The Local Government Act 2000.

What we will do with your information

The information you give us will be processed by Novacroft under contract to the Passenger Transport Unit team of Hertfordshire County Council and will be used to process Hertfordshire SaverCard applications and help us to manage and improve the scheme.   The information provided may be verified against existing data held by the council.   It can also be used for statistical analysis and reporting to help plan and improve the passenger transport network.

Novacroft also print and issue the Hertfordshire SaverCards under contract to Hertfordshire County Council.

We will also share information with third parties if we are legally obliged to do so, for example if it necessary to safeguard or protect a vulnerable adult or child.

We may also share information with the police or other agencies if it is necessary for the following purposes:

1. the prevention or detection of crime
2. the apprehension or prosecution of offenders
3. the assessment or collection of any tax or duty or any imposition of a similar nature.

This also includes the internal fraud service and bus companies in relation to potential fraudulent use of Hertfordshire SaverCards.

How long we will keep your information

The information that you supply to us will be kept on file for:

1. Application data - 7 years after creation of the Hertfordshire SaverCard
2. Passenger details - 2 years after the last use or expiry of an ‘active’ Hertfordshire SaverCard
3. Hertfordshire SaverCard usage - 8 years after the Hertfordshire SaverCard transaction data record was created.

What are your rights?

Hertfordshire County Council will be the Data Controller for this information. In relation to this data:

• you have the right to be informed about what information we hold about you and how we use it
• you have the right to request copies of any information the Council holds about you by making a subject access request
• you have the right to correct information we hold about you if it is factually inaccurate
• you have the right to object to the way we are using your data
• you have the right to request that your data is deleted. However we may be unable to delete your data if there is a need for us to keep it. In this case you will receive an explanation of why we need to keep the data.
• You can also request that we stop using your data while we consider a request to have it corrected or deleted. There may be some circumstances in which we are unable to do this however we will provide an explanation if this is the case.
• In certain circumstances you may also request data we hold about you in a format that allows it to be transferred to another organisation.
• In the event that decisions are taken using automated processes you have the right to request that these decisions are reviewed by a member of staff and to challenge these decisions.

If you would like to request copies of your data, request that your data is deleted or have any other queries in relation to data which the council holds about you please contact:

If you are unhappy with the way that Hertfordshire County Council has used your data, or with the way we have responded to a request, you also have the right to contact the Information Commissioner’s Office at www.ico.org.uk.