Skip to content

Hertfordshire County Council

The Connected Counties superfast broadband programme has now closed.

Broadband in Buckinghamshire

 
For information about broadband in Buckinghamshire, visit Buckinghamshire County Council's broadband programme.

 

Broadband in Hertfordshire

 
In Hertfordshire, as part of the programme we worked with Hertfordshire LEP, Openreach and the Department for Digital, Culture, Media and Sport to roll out more than 50,000 superfast connections in Hertfordshire since 2013. That means nearly 98.5% of residents and businesses in the county were able to order a Superfast connection.

Although this programme is now complete, we are continuing to engage with the industry and central government to extend coverage even further.

We're still working to provide nearly 400 additional gigabit capable premises in East Hertfordshire as part of a Department for Environment, Food and Rural Affairs funded rollout.

Can you get a fibre connection?

Find out if you can already order a fibre connection by using one of these online checkers:

  • Cable.co.uk
  • Sam Knows - searches all services' availability but you can't order via this website, you need to go direct to a supplier
  • Openreach - covers all services using their line (for example BT, Sky, EE)
  • BT Broadband - only shows BT Broadband's service availability
  • Virgin Media - only shows Virgin Media's service availability
  • Gigaclear - only shows BT Broadband's service availability.

Gigabit-capable broadband means any technology that can deliver 1 gigabit per second. In context, that's fast enough to download an HD film in under 1 minute.

 

Other options for improving connection speeds in Hertfordshire

There are a still number of options for improving your connection speed if you are a resident in Hertfordshire:

Government Gigabit broadband voucher schemes

This rural gigabit voucher scheme continues to help rural premises to improve their connectivity.

Small businesses and local communities can put the vouchers towards the installation cost of a gigabit-capable connection. Rural businesses can claim up to £3,500 against the cost of connection, either individually or as part of a group project. Residents can receive a voucher worth £1,500 as part of a group project.

These schemes may still require further funding from the local community, but this would be made clear by the supplier before any contract was agreed.

For more information, visit https://gigabitvoucher.culture.gov.uk.

 

The right to request a decent broadband service - The Universal Service Obligation

If you're unable to get a download speed of 10mbps and an upload speed of 1mbps then you now have the right to request an upgraded connection, with a subsidy of up to £3,400 available for eligible premises.

The scheme is being run by BT in Hertfordshire and is being overseen by Ofcom.

Your home or business could be eligible if it:

  • has no access to existing decent broadband; and
  • will not be covered by a public broadband scheme offered by the UK and devolved governments in the next 12 months.


 

Get the most out of your existing broadband connection

Wi-Fi can be easily disrupted by environmental factors such as home wiring, walls and other electrical devices in the home (including Sky boxes and consoles). You may be able to boost current speeds by making a few simple changes or speaking to your Internet Service Provider.

Even if you can't already receive superfast broadband, reviewing the way your equipment is set up could still be hugely beneficial in getting the most out of your existing service, including moving your router or plugging some devices directly into your router.

We always recommend speaking to your current Internet Service Provider before making any major changes.

 

Any questions? Contact us at hertsbroadband@hertfordshire.gov.uk.

Rate this page

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.