Van and trailer ePass

• Van and trailer ePasses are only available to Hertfordshire residents.

•  DIY waste – read our restrictions before you visit or you may be turned away.

• Waste from businesses, charities or other organisations won't be accepted. Use our commercial waste service.
• There are no height restrictions at any of our centres.

1. This ePass remains the property of Hertfordshire County Council (HCC).
2. The recycling centre site customer rules must be adhered to at all times. Failure to do so may result in your ePass being revoked.
3. When requesting an van and trailer ePass, you will be required to agree to these legally binding terms and conditions of the van and trailer ePass scheme.
4. The van and trailer ePass is valid for 12 visits in 1 year, from the date of issue.
5. A household may only hold 1 van and trailer ePass at a time. If there is more than one van at your property, you will need to decide which one to register.
6. The details held on your van and trailer ePass must match the registration of the vehicle you are driving.
7. Once all 12 visits have been used, you will not be able to re-apply for a new ePass until the expiry date has been reached. There are no exceptions to this.
8. If you visit a centre more than once in a day, each visit will be counted separately and your ePass marked accordingly.
9. You can loan your van to a friend or relative, however each visit will be counted against your e-pass allocation of 12 visits per year.
10. If you’re using a hire van, you will still need to apply for an ePass and bring your hire agreement and proof of address with you to the recycling centre. ePasses for hire vans are valid for 7 days and allow up to 3 visits.
11. We will not tolerate any verbal, physical abuse or bullying towards any of our site staff. Our enforcement policy sets out what action we will take when visitors behave inappropriately.
12. A van and trailer ePass does not entitle the holder to bring unlimited amounts of construction, demolition and excavation (DIY) material to the sites. Please make yourself familiar with our construction and demolition waste policy before you load your vehicle.
13. Limited amounts of bonded white (chrysotile) household asbestos are accepted by booking only at Welwyn Garden City and Ware recycling centres. This service is for household asbestos disposal only and does not permit the disposal of any other type of asbestos or any business or trade waste.
14. Waste will be checked upon arrival and the site operators have the right to turn away anyone suspected of bringing commercial, industrial or excessive DIY waste on to site.
15. You may be asked to sign a waste declaration ticket to confirm the waste is from your own home.
16. The site manager reserves the right to refuse a tip if it does not comply with the construction and demolition policy or if the material is suspected as being commercial waste. The site manager’s decision is final.
17. Our vand and trailer ePass is not valid for commercial use and business addresses will not be accepted.
18. Vehicles wishing to deliver charity or voluntary group waste cannot apply for a van and trailer ePass under the ePass scheme.
19. The ePass must not be copied, changed or defaced in any manner. If it is, your ePass may be revoked.
20. If you change your address or vehicle, you must update your details online.
21. Recycling centres operate an automatic number plate recognition scheme and are monitored by CCTV and Body Worn Video cameras. For more details see our WasteAware strategy.
22. HCC reserves the right to withdraw individual ePasses in cases of misuse and abuse by the holder. HCC will notify you of its decision in writing to the address given at the time of application.
23. HCC reserves the right to amend the operation of the recycling centre ePass scheme, including these terms and conditions at any time without notice.

By completing the ePass form, you give consent for Hertfordshire County Council to use the information that you shared with us to administer your van and trailer ePass.

Your information will only be used for this purpose and will only be held for the lifetime of the ePass and 12 months after your ePass expires.

The personal data requested are:

• name
• address
• email address
• phone number
• vehicle registration
• vehicle make, model and type
• if the vehicle is owned or hired.

This information is required for ePass verification purposes. This will also allow the user have access to their information and update when needed.

Your rights