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Hertfordshire County Council

Stay safe and independent in your own home with services and equipment to make life easier.

Get help at home with things like washing, dressing and cooking. Includes help coming out of hospital.

From wheelchairs and walking sticks, to special chairs and toilet seats.

Breakfast, hot lunches and tea-time meals delivered to your door.

Home adaptations and repairs - from ramps to house extensions.

Pendant alarms, fall detectors, heat sensors - a range of things are available for a little peace of mind.

How to get equipment

There are 3 ways you can get equipment.

1. Visit Hertfordshire Action on Disability

Hertfordshire Action on Disability has an equipment shop in Welwyn Garden City.  They have equipment which you can take home the same day, including:

  • bathroom and toilet equipment

  • special chairs and cushions

  • walking sticks and frames

  • cooking and eating aids.

Their occupational therapist can help you choose the most suitable equipment.


2. Find equipment online

You can work out what equipment would make your life easier by using a website called "AskSara".

It will ask you a few questions and then suggest equipment that could help you.

AskSara also shows where you can buy the equipment.


3. Get an assessment from us

If your needs are a bit more complex, we can have a chat and ask you some questions about your day-to-day life to work out what equipment would help.

Whether it's a smaller item like a grab rail, perching stool or chair raiser – or something bigger – we'll figure out the best thing for you. We call this an assessment.

Equipment recommended following an assessment can be issued on loan free of charge by Hertfordshire Equipment Service.


If you're still unsure what equipment you need, call HertsHelp – a free advice service.

 HertsHelp logo

0300 123 4044

Mon to Fri, 8am - 6pm


Returning equipment

You can return unwanted equipment loaned to you by Hertfordshire Equipment Service. It should have a label on saying where it’s from.

Arrange for us to collect it from you:


Or call 01707 292555.

Or you can return it yourself to:

Hertfordshire Equipment Service

Welwyn Garden City

Get directions to Hertfordshire Equipment Service.

You don't need to return equipment given to you by Hertfordshire Action on Disability.

Repairing equipment

If something breaks or stops working properly, look for a label on the equipment.  There will be contact details to report your problem.  

If you still have the paperwork which came with the equipment, that will also have contact details on.

Emergency repairs – at night and weekends

There’s an emergency repair service for:

  • profiling beds

  • mobile hoists

  • air mattresses.

This is only for equipment from Hertfordshire Equipment Service.

Emergency repairs – Hertfordshire Equipment Service

07543 602651

Monday to Friday, 5 – 10pm
Weekends and bank holidays, 8am – 10pm