If you choose to use AI to help draft your complaint, don't use personal details in the AI tool. Use placeholders such as “the officer” or “my relative” instead.
Possible prompts you could consider:
- ‘I need help to organise the issues in my complaint. Here are the details: [list the dates and what happened].
Help me organise these into a clear structure that shows what happened in chronological order. Only use the information I have provided, do not add or invent new facts. Do not add any legal references or arguments unless I’ve included them. Be concise and professional, but not too formal or legal.’
- ‘Help me explain how this affected me. The impact was: [describe any effects on your health, work, family, finances, daily life or well-being].
Set out how long the impact lasted and whether there are any ongoing effects. Only include the information I have provided and do not exaggerate the impacts. Be concise and professional.’
- 'Rewrite my complaint in clear language using only the information I have provided. Do not add or invent facts, legal references or arguments. Keep the wording clear, concise and professional whilst reflecting my own experience. Clearly explain what happened, what I think went wrong, how it affected me and how I would like my complaint to be resolved.’